AREC - Frequent Issues

When a customer calls regarding their AREC License, determine if the customer is calling about one of the following:

• Pre-registration problems
• Logging into the AREC Menu
• Obtaining documents
• General questions about reciprocity
• Course listings
• Need copy of license
• Transfer License
• Changing Licensee information

If the customer is calling about any of the preceding issues, have them contact the Alabama Real Estate Commission directly at 334-242-5544.

Otherwise

If the customer is having trouble making a payment, or is receiving an error on the payment page, create a ticket and we will assist the customer.

Please obtain the following information for the ticket:

• Customer's name
• Last 4 of credit/debit card being used
• What AREC Service the user is attempting to use
• The error message that they are receiving.

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