Problem
Customer is unable to open or view their copies of documents
Step-by-step guide
- Ask the customer if they've installed the latest version of Adobe Reader to their computer.
- Customers can visit http://get.adobe.com/reader/ to download Adobe Reader for free.
- Links are also located on the receipt page and the Business Entity Record Copies menu.
- Once downloaded, have the customer save their document pdf file to their desktop.
- From their desktop, ask the customer to right click on the document icon and select 'Open with'
- A dialog box will appear, have the customer go thru the list and select Adobe Reader
- The document will open up and the customer can print them from there.
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Related articles
| Filter by label (Content by label) |
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| showLabels | false |
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| max | 5 |
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| spaces | CALLCENTER |
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| sort | modified |
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| showSpace | false |
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| reverse | true |
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| type | page |
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| labels | business entity copies documents open view |
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