15 day policy
Customers have 15 days to download their documents from the Secretary of State's website after they purchase them. Notices will NOT be mailed. They must use this website to retrieve their certificate. After 15 days, documents must be repurchased.
For policy questions, call (334)242-5324 or email business.services@sos.alabama.gov
Application Description & URL
Allows users to search and purchase business records on file with the Secretary of State's office.
The certified copies are a document with details about the document, state seal, and the Alabama Secretary of State's signature. Here's an example: Business Entity Copy Example
Payment/Refund Issues
No refunds allowed, unless the transaction was processed due to an application or technical error. In such cases fill out of Refund Request form or have the customer email support@alabamainteractive.org
SOS- What is this amount/fee for my copies of documents for this business/entity?
Result/Document Issues
Users are presented with the documents in the form of a PDF hyperlink on the Receipt Confirmation Page. The user is also sent an email with a copy of their receipt and a link to download the documents.
When documents are unavailable for purchase (ie. no search results), we can request the document from SOS via AI/SOS transfer website: http://arc-sos.state.al.us/cgi/aiupload.mbr/main. Documents typically take 15-30 minutes to complete the transfer once submitted.
When documents are illegible/corrupt or the image could not be found, fill out a Further Action Required form or have the user email support@alabamainteractive.org.
SOS - Can't view/open documents
SOS- How can I print a copy of previously purchased copies?
SOS- Why is the business entity not pulling up after I search using the entity ID/name?
Login Issues
For password resets for subscribers, have subscribers email the request to subscriptions@alabamainteractive.org
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