15 day policy
Customers have 15 days to download their documents from the Secretary of State's website after they purchase them. Notices will NOT be mailed. They must use this website to retrieve their certificate. After 15 days, documents must be repurchased.
For policy questions, call (334)242-5324 or email business.services@sos.alabama.gov
Application Description & URL
Allows users to search and purchase business records on file with the Secretary of State's office.
Payment/Refund Issues
No refunds are allowed, unless the transaction was processed due to an application or technical error. Such cases should be forwarded to Alabama Interactive at support@alabamainteractive.org
SOS- What is this amount/fee for my copies of documents for this business/entity?
Result/Document Issues
Users are presented with the documents in the form of a PDF hyperlink on the Receipt Confirmation Page. The user is also sent an email with a copy of their receipt and a link to download the documents.
When documents are unavailable for purchase (ie. no search results), we can request the document from SOS via AI/SOS transfer website: http://arc-sos.state.al.us/cgi/aiupload.mbr/main. Documents typically take 15-30 minutes to complete the transfer once submitted.
Occasionally documents will be illegible/corrupt/Image could not be found. Have the user email support@alabamainteractive.org
SOS - Can't view/open documents
SOS- How can I print a copy of previously purchased copies?
SOS- Why is the business entity not pulling up after I search using the entity ID/name?
Login Issues
Reset passwords for subscribers. Have subscribers email the request to support@alabamainteractive.org
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