15 day policy
Customers have 15 days to download their documents from the Secretary of State's website after they purchase them. Notices will NOT be mailed. They must use this website to retrieve their certificate. After 15 days, documents must be repurchased.
For policy questions contact: (334)242-5324 or business.services@sos.alabama.gov
Application Description & URL
Allows users to purchase a duplicate copy of a domestic or foreign name certificate
https://www.alabamainteractive.org/sos_duplicateReservation/
Payment/Refund Issues
No refunds are allowed, unless the transaction was processed due to an application or technical error. Such cases should be forwarded to Alabama Interactive at support@alabamainteractive.org
Result/Document Issues
Users is presented with the certificate in the form of a pdf hyperlink on the receipt confirmation page. The user is also sent an email with a copy of their receipt and a link to download the documents.
When documents are illegible/corrupt/Image could not be found. Have the user email support@alabamainteractive.org
Login Issues
Reset passwords for subscribers. Have subscribers email their password reset request to support@alabamainteractive.org
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