If the customer is wanting to complete a bulk license renewal for all licensees that work for their company.
- Determine whether the individual has a bulk renewal account.
- If they are uncertain or do not remember their credentials, create a Further Action Required ticket providing their contact information.
- If they do have credentials, they will select the option for "Please click here to access bulk renewals. "
- They will then log in using their credentials.
- Once logged in, they will complete each renewal one by one, without submitting a payment.
- After they have entered all licensees that they wish to renew, they will select "checkout and pay"
- They will enter their payment information, and receive a receipt for all renewals that were completed in the bulk renewal.
STEP 2
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