APELS- I can not add my PDH continuing education hours.

If the licensee is logged into the system and attempting to add PDH hours, but is unable to.

Step-by-step guide

First determine if the user is receiving any error messages at the top of the screen.
If the user is entering all of the information into the appropriate fields, then clicks the "add" button, and received multiple errors stating "The date of activity field is required, The Sponsoring organization is required, The Title is required, etc".
1. This error is generally caused by the user Copying and Pasting the data into the fields. This may cause Unicode characters to be input into the fields, and the application will not accept these. Manually entering this data will resolve this issue.
2. If they continue to experience this error after manually entering the data, create a Further Information Required ticket.

If the user is claiming that they entered courses into their Education Log, but now they do not see them on their license renewal application or the education log, they most likely failed to click the "Save Changes" button prior to exiting the education log.
1. If the user failed to click "Save Changes" then none of the changes made were stored into the system. This data will need to be reentered into the education log, ensuring they click "Save Changes" prior to leaving the education log. The "Save Changes" button can be found below the "Add New Course" button on the PDH Information Page. See below screenshot for additional information.