If the User is attempting to renew their boat registration, but after entering the registration number, last name, and date of birth, they receive an error stating "Your session timed out"
Step-by-step guide
Determine whether the users is using the Jefferson County website.
- If the user is using the Jefferson county website, or tagit.jccal.org, then they will not be able to renew at this site.
- Direct the customer to www.outdooralabama.com
- Have them highlight over "Boating" from the top of the screen, then select "Boat Registration" from the drop-down menu.
- Here the top line will read "Renew your boat registration online. Renew Here", have them click the link.
- This page will look very similar to them, but they will not experiencing the session issue any further.
- If this does not resolve their issue, please create a Further Information Required ticket, providing their name, phone number, email address, and AL registration number.
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