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15 day policy

Users have 15 days to do what?

Application Description & URL

Allows users to search and purchase business records on file with the Secretary of State's office.

https://www.alabamainteractive.org/sos_bec

Payment/Refund Issues

No refunds are allowed, unless the transaction was processed due to an application or technical error.  Such cases should be forwarded to Alabama Interactive at support@alabamainteractive.org

Result/Document Issues

Users are presented with the documents in the form of a PDF hyperlink on the Receipt Confirmation Page.  The user is also sent an email with a copy of their receipt and a link to download the documents. 

When documents are unavailable for purchase (ie. no search results), we can request the document from SOS via AI/SOS transfer website: http://arc-sos.state.al.us/cgi/aiupload.mbr/main.  Documents typically take 15-30 minutes to complete the transfer once submitted.

Occasionally documents will be illegible/corrupt/Image could not be found.  Have the user email support@alabamainteractive.org

Login Issues

Reset passwords for subscribers.  Have subscribers email the request to support@alabamainteractive.org

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