15 day policy
Users have 15 days
Application Description & URL
Allows users to search and purchase business records on file with the SOS office.
Payment/Refund Issues
None allowed, unless the transaction was processed due to an application or technical error. Such cases should be forwarded to Alabama Interactive at support@alabamainteractive.org
Result/Document Issues
Users is presented with the documents in the form of a pdf hyperlink on the receipt confirmation page. The user is also sent an email with a copy of their receipt and a link to download the documents.
When documents are unavailable for purchase (ie. no search results), we can request the document from SOS via AI/SOS transfer website: http://arc-sos.state.al.us/cgi/aiupload.mbr/main. Documents typically take 15-30 minutes to complete the transfer once submitted.
Occasionally documents will be illegible/corrupt/Image could not be found. Have the user email support@alabamainteractive.org
Login Issues
Reset passwords for subscribers. Have subscribers email the request to support@alabamainteractive.org
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