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Customer is unable to open or view their copies of documents, or the file opens but is illegible due to blanked out pages or black lines through the text.
Step-by-step guide
- Ask the customer if they've installed the latest version of Adobe Reader to their computer.
- Customers can visit http://get.adobe.com/reader/ to download Adobe Reader for free.
- Links are also located on the receipt page and the Business Entity Record Copies menu.
- Once downloaded, have the customer save their document pdf file to their desktop.
- From their desktop, ask the customer to right click on the document icon and select 'Open with'
- A dialog box will appear, have the customer go thru the list and select Adobe Reader
- The document will open up and the customer can print them from there.
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If the customer continues to have issues accessing the document, have them either contact Support@alabamainteractive.org or create a Further Action Required ticket and we will contact the customer.
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