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Users Customers have 15 days to do what?to download their documents from the Secretary of State's website after they purchase them. Notices will NOT be mailed. They must use this website to retrieve their certificate. After 15 days, documents must be repurchased. |
For policy questions, call (334)242-5324 or email business.services@sos.alabama.gov
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Allows users to search and purchase business records on file with the Secretary of State's office. |
Payment/Refund Issues
No refunds are allowed, unless the transaction was processed due to an application or technical error. Such cases should be forwarded to Alabama Interactive at support@alabamainteractive.org
Result/Document Issues
Users are presented with the documents in the form of a PDF hyperlink on the Receipt Confirmation Page. The user is also sent an email with a copy of their receipt and a link to download the documents.
When documents are unavailable for purchase (ie. no search results), we can request the document from SOS via AI/SOS transfer website: http://arc-sos.state.al.us/cgi/aiupload.mbr/main. Documents typically take 15-30 minutes to complete the transfer once submitted.
Occasionally documents will be illegible/corrupt/Image could not be found. Have the user email support@alabamainteractive.org
Login Issues
Reset passwords for subscribers. Have subscribers email the request to support@alabamainteractive.org
