15 day policy
Customers have 15 days to download their documents from the Secretary of State's website after they purchase them. Notices will NOT be mailed. They must use this website to retrieve their certificate. After 15 days, documents must be repurchased.
For policy questions contact: (334)242-5324 or business.services@sos.alabama.gov
Application Description & URL
Allows users to purchase a duplicate copy of a domestic or foreign name certificate
https://www.alabamainteractive.org/sos_duplicateReservation/
Payment/Refund Issues
No refunds are allowed, unless the transaction was processed due to an application or technical error. Such cases should be forwarded to Alabama Interactive at support@alabamainteractive.org
SOS- What is this extra fee for my duplicate name reservation?
Result/Document Issues
Users is presented with the certificate in the form of a pdf hyperlink on the receipt confirmation page. The user is also sent an email with a copy of their receipt and a link to download the documents.
When documents are illegible/corrupt or the image could not be found, fill out a Further Action Required form or have the user email support@alabamainteractive.org.
Login Issues
For password resets for subscribers, have subscribers email the request to subscriptions@alabamainteractive.org
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