How do I file a bulk renewal?

If the customer is wanting to complete a bulk license renewal for all licensees that work for their company.

1. Determine whether the individual has a bulk renewal account.
   1. If they are uncertain or do not remember their credentials, create a Further Action Required ticket providing their contact information.
2. If they do have credentials, they will select the option for "Please click here to access bulk renewals. "
3. They will then log in using their credentials.
4. Once logged in, they will complete each renewal one by one, without submitting a payment.
5. After they have entered all licensees that they wish to renew, they will select "checkout and pay"
6. They will enter their payment information, and receive a receipt for all renewals that were completed in the bulk renewal.