15 day policy
Customers have 15 days to download their documents from the Secretary of State's website after they purchase them. Notices will NOT be mailed. They must use this website to retrieve their certificate. After 15 days, documents must be repurchased.
For policy questions, call (334)242-5324 or email business.services@sos.alabama.gov
Application Description & URL
Allows users to purchase their Certificate of Existence online
Payment/Refund Issues
No refunds are allowed, unless the transaction was processed due to an application or technical error. Such cases should be forwarded to Alabama Interactive at support@alabamainteractive.org
SOS- What is this extra fee for my certificate of existence?
Result/Document Issues
Users is presented with the certificate in the form of a pdf hyperlink on the receipt confirmation page. The user is also sent an email with a copy of their receipt and a link to download the documents.
When documents are illegible/corrupt/Image could not be found. Have the user email support@alabamainteractive.org
SOS- Where can I go to print a copy of previously purchased certificates
Login Issues
Reset passwords for subscribers. Have subscribers email the request to support@alabamainteractive.org
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