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15 day policy

Customers have 15 days to download their documents from the Secretary of State's website after they purchase them. 

For policy questions contact: 

Application Description & URL

Allows users to reserve and purchase a domestic or foreign name for use in the state of Alabama

https://www.alabamainteractive.org/sos_nameReservation

Payment/Refund Issues

No refunds allowed, unless the transaction was processed due to an application or technical error.  Such cases should be forwarded to Alabama Interactive at support@alabamainteractive.org

Result/Document Issues

Users is presented with the certificate in the form of a pdf hyperlink on the receipt confirmation page.  The user is also sent an email with a copy of their receipt and a link to download the documents. 

When documents are illegible/corrupt/Image could not be found.  Have the user email support@alabamainteractive.org

 

Login Issues

Reset passwords for subscribers.  Have subscribers email the request to support@alabamainteractive.org

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