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Problem

Customer can't access his/her crash report online. 

Solution

It can take up to 10 business days for a crash report to become available for print online. The Alabama Law Enforcement Agency allows some crash reports to be purchased even if they are not uploaded yet. 

 

  1. Ask if the customer has already purchased the crash report.
  2. Ask the customer how long ago the crash happened. (10 days need to have passed since the crash date)
  3. If it has not yet been 10 days since the crash occurred, ask the customer to try reprinting the crash report after 10 days by going back to the site where he/she purchased the crash report: 
    1. Go to www.alea.gov
    2. In the Citizen Information section, click, I Need To
    3. Select Ordera Vehicle Crash Report. (see screenshot)
    4. Here's the direct link for the service if needed: https://www.alabamainteractive.org/dps_crash_report
    5. To access a crash report, remind the customer he/she will need the 7-digit crash report number and the 17-digit receipt confirmation number.


If it has been over 10 days AND the customer CANNOT access the crash report, fill out a Further Assistance Needed form for AI to look into it.

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