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Note
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Alabama Interactive is NOT a state agency, but we are a third party who partners with state agencies to provide online services on their behalf.

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To troubleshoot what the payment is for, follow these steps.

  1. Did you recently renew a professional license within the state of Alabama?

    1. if no, continue

  2. Did you recently purchase an Alabama hunting or fishing license?

    1. if no, continue

  3. Would you like me to look up the charge for you?

    1. if yes, continue

  4. What are the last 4 digits of your credit card so I can look up the transaction?

    Now, access the site to look up a transaction at : (insert link)

  5. Enter your username and password
  6. Enter the
  7. Enter a Further Action Required Ticket. 
    1. amount of transaction
    2. date of transaction
    3. last 4 digits of the
    customer's credit card number and click Submit.
  8. Provide the findings to the customer.
    1. card used for the purchase
  10. The caller will receive communication with this information from the Alabama Interactive Customer Support team.

On all of our services, a user will see this statement: 

This online service is provided by Alabama Interactive, LLC, a third party, working under a contract awarded and administered by Alabama's Department of Finance as authorized under contract number T001. The online price of items or services purchased through Alabama.gov, the state's official web portal, includes funds used to develop, maintain, enhance and expand the service offerings of the state's portal.

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