- Ask if the customer has already purchased the crash report.
- Ask the customer how long ago the crash happened. (10 days need to have passed since the crash date)
- If it has not yet been 10 business days since the crash occurred, ask the customer to try reprinting the crash report after 10 days by going back to the purchase site:
- Go to www.alea.gov
- In the Citizen Information section, click, I Need To
- Select Ordera Vehicle Crash Report. (see screenshot)
Image Modified - Here's the direct link for the service if needed: https://www.alabamainteractive.org/dps_crash_report
- To access a crash report, remind the customer he/she will need the 7-digit crash report number and the 17-digit receipt confirmation number.
- If it has been over 10 business days, is the issue on the Crash Report Search Criteria page?
- If yes, see note below. You may be entering too much information.
If it has been over 10 business days AND the customer still CANNOT access the crash report, fill out a Further Assistance Needed form for AI to look into it.
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