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This is usually a question that comes after someone has seen a charge on their credit card to the "Alabama Interactive" or "State of Alabama" and are not sure what it is. 

Solution

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Alabama Interactive is NOT a state agency, but partners with state agencies to provide online services on their behalf.

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To troubleshoot what the payment is for, follow these steps.

  1. Did you recently renew a

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  1. professional license within the state of Alabama?

    1. if no, continue

  2. Did you recently purchase an Alabama hunting or fishing license?

    1. if no, continue

  3. Would you like me to look up the charge for you?

    1. if yes, continue

  4. What are the last

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  1. 4 digits of your credit card so I can look up the transaction?

    Now, access the site to look up a transaction at : (insert link)

  2. Enter your username and password
  3. Enter the last 4 digits of the customer's credit card number and click Submit.
  4. Provide the findings to the customer.

 

This online service is provided by Alabama Interactive, LLC, a third party, working under a contract awarded and administered by Alabama's Department of Finance as authorized under contract number T001. The online price of items or services purchased through Alabama.gov, the state's official web portal, includes funds used to develop, maintain, enhance and expand the service offerings of the state's portal.

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