The customer is reffering to his invoice for a subscription account.
Step-by-step guide
All users have access to retrieve invoices online; however, only the designated billing contact will receive billing and invoice notifications via email. To retrieve invoices online the customer may access the following link: https://cmbs-admin-al.cdc.nicusa.com/al/cust-admin/login.html
If assistance is needed, the customer can see the following link (document): http://www.alabama.gov/PDFs/CDB_Functions_Customer_User.pdf
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